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Brexit: How to prepare your customers?

The UK Government has confirmed that the earliest the UK will leave the European Union is Friday 12 April 2019, instead of the originally planned date of Friday 29 March 2019. Yet, the political process is still ongoing. We don’t know yet the final income but we already can give you some tips to share with your customers to best prepare their next holiday if they are travelling to EU after 12th April.



  1. Check the date their passport expires
    We recommend travelers to have 6 months left on their passport on their departure date to EU. The UK government has published a website tool to determine if travelers need to renew their passport before departure date.
  2. Get Travel Insurance
    When traveling in the EU and beyond, it is important that your customers are covered under any circumstance, including medical conditions.
  3. Check their driving licence
    In a no-deal scenario, UK travelers looking to travel by car in the EU after Brexit may need to apply for the relevant  International Driving Permit.
  4. Be careful with their data roaming 
    In case of a no-deal scenario, EU rules will no longer apply and your customers may have to deal with UK phone companies prices. We advise them to check with their phone operator the costs of using their mobile in the EU.


  1. Will flights still operate? 
    In case a deal is agreed, then we will be in a transition period, meaning everything will stay the same until the end of December 2020.
    In a no-deal scenario, the European Commission has said that UK airlines will still be able to operate flights between the UK and the EU.
  2. Will your customers need a visa to travel to the EU after Brexit? 
    Your customers shouldn’t need a Schengen visa to travel to EU after Brexit. EU ambassadors  agreed that, following Brexit, UK citizens coming to the Schengen area for a short stay (90 days in any 180 days) should be granted visa-free travel. However, from 2021, British travelers will still need to apply for ETIAS. ETIAS (European Travel Information and Authorisation System) is the name given to the new travel authorization system which will be a requirement for British citizens and 60 other nationalities who can currently visit Europe visa-free.
  3. Could their holiday be cancelled because of Brexit? 
    There is nothing to suggest that they will not be able to continue with their holiday plans after Friday 12 April 2019. Even in a no-deal scenario, the European Commission has said flights to and from the UK will still be able to operate. Even in a no-deal scenario, the European Commission has said flights to and from the UK will still be able to operate.
    If they book a package, their holiday will be protected under the Package Travel Regulations, meaning they have a right to a full refund if your holiday can no longer be provided.